What is the role of Front Office Manager?

The major responsibilities of the front office manager include reviewing the final draft of the night audit, a daily review of the financial accounting procedures at the front desk and other guest service areas. He is responsible for operating and monitoring the reservation system; developing and operating an effective communication system with front office staff and other department directors.

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Moreover, he plays the lead role in supervising daily registrations and checkouts; overseeing and developing employees; establishing in-house sales programs at the front desk; preparing budgets and cost-control systems; forecasting room sales; and maintaining business relationships with regular corporate and community leaders.

The front office manager works with an assistant front office manager, a night auditor, a reservations manager, and a bell captain to tend to the details of running an efficient department. These are just a few of the responsibilities of the front office manager. The front office is a pivotal point in communication among in-house sales, delivery of service to the guest, and financial operations. Hotel Management College in Haryana helps students to attain such exciting position by developing an overview of the lodging property with regard to finances and communication.

Organization

The staffs include desk clerk, cashier, reservations manager, concierge, night auditor, telephone operator, bell staff, room key clerk, and elevator operator. Staffing the front desk positions incurs a cost. The front office manager, in consultation with the general manager, usually prepares a personnel budget related to salary levels throughout the lodging establishment.

Responsibilities

The responsibilities of the front office staff are quite different. The position of the desk clerk can encompass many duties, which typically include verifying guest reservations registering guests, assigning rooms, distributing keys, communicating with the housekeeping staff, answering telephones, providing information about and directions to local attractions, accepting cash and giving change.

The manager is tasked with the efficient and smooth running of the entire front desk operation, as well as the staff who work there. This senior role is designed to oversee, manage and support various administrative, staffing and guest related queries. Hotel Management College in Haryana teaches important skills for this multi-tasking profile.

Skills Required

Front office managers use variety of skills to perform their duties. Two of these skills are a thorough knowledge of the company and an understanding of its products. This knowledge of the products, company structure, and employee duties allows the manager to effectively allocate job responsibilities and company resources while maintaining an efficient working atmosphere.

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