How to Greet a Guest in Hospitality Sector?

Guest services involve providing the guest with information and special requirements. The front desk is responsible for coordinating guest services. Front office personnel need to respond knowledgeably to guest requests for information. Top Hotel Management College in Haryana instils these qualities in the candidate right from the beginning.For a hotel to achieve excellence in hospitality, many guest relations skills must be learned by the employees who will be delivering the services. Some of the basic skills that help to reap excellence are:

Top Hotel Management College in Haryana

  • Smiling
  • Greeting
  • Conversing
  • Providing Assistance
  • Giving Attention
  • Maintaining a positive attitude
  • Providing positive endings

Having a smile when dealing with guests helps to create a friendly atmosphere. Greeting a guest includes smiling as well as eye contact. Providing attention to the guest is enhanced by the little extra in guest interactions. When the guests are around, they should not be ignored. During the departure, guests should be thanked for staying at the hotel. This is just to ensure a repeat business for the hotel.

Top Hotel Management College in Haryana teaches a positive attitude to the graduates. This means that the employee should consistently provide excellent service to the guest. If at any time, a guest comes forward with a complaint; the employee receiving it should address the guest with full attention.

Furthermore, the best approach for the employee is to keep a pleasant expression. The employee should never argue with the guest. There should be a supervisor with the front office employee. In case guest’s complaint cannot be resolved by the employee, the supervisor should step in to resolve it.

Feedback from our guests tells us that our seasonal welcome display is the first thing they notice and that it makes us stand out from the competition. Regular guests also generate new business because they suggest the hotel to friends and family. They also book special occasions such as weddings and birthday dinners.

First impressions are crucial. Ensure your hotel is clean and presentable outside and inside. Make sure the hotel door is opened for the guest by a courteous member of staff who smiles and warmly greets them with a “Good morning” or “Good afternoon”. Ask if your guest needs assistance with luggage.

What are the essential skills for Hospitality Sector?

Hospitality industry relies on a great deal of a person’s ability to make positive connections with clients, guests, vendors, and even other employees. In short, the industry is all about comfort and service. Top Hotel Management Institute in Haryana prepares students with significant skills required in the hospitality sector. The task here is to handle multiple responsibilities simultaneously. Employers want to know you can handle the fast paced, varied work load. To earn name and fame in the industry, you’ll need certain qualities that employers look for and customers expect. They are as mentioned below:

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1. Customer Service

This industry is all about people and their satisfaction to get a repeat business. Ensure that all your guests have a magnificent time. Good customer service is all about meeting customer’s expectations. Feedback from your guests matters a lot. Positive feedback can spread quickly, but negative feedback will spread even faster. So be precarious when dealing with your clients.

2. Communication Skills

The people with remarkable communication skills excel in the hospitality business. They should communicate effectively both orally and in writing. Interacting with customers and addressing their needs plays a prodigious role.

3. Innovation

This is a vibrant industry. Hotels are changing, and guests are changing. Our generation wants to walk into a hotel where they feel comfortable. Novice hotels should be equipped with latest technologies, surveillance and front office management. Different types of cuisines with some innovation also allure customers and generate business for the hotel.

4. Technical and language skills

Top Hotel Management Institute in Haryana keep a glance on the technical and language skills right from the start of the curriculum. Computer skills and language skills are two areas of technical proficiency. Be sure to highlight any technical expertise on your resume. Definitely take the opportunity to specify the programs that you are particularly proficient at, or special training that you have received at past jobs. Moreover, symbolize your abilities efficiently and effectively.

5. Personal Skills

Personal attributes are also known as soft skills. Your technical skills will get your resume noticed and open the door for an interview, but it is your soft skills that will foster the interviewer that you are the right person for the job. Soft skills are difficult to define clearly and assess. These include the social skills that allow you to work harmoniously with other employees and the maturity to responsibly manage your workload and to adapt to changing situations. Furthermore, it also verifies your ability to work with your fellow workers.

Important tips for Campus Interviews

Campus interviews are very imperative and play a vital role in every student’s life. In the final year of your program, you become more worried about your career choice. Hotel Management College in Haryana helps the aspirants by providing them useful tips to crack such interviews. Some of the tips mentioned below will guide you for these interview sessions.

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Work on your subjects: The most important thing in the selection process is your knowledge about the relevant topics of your areas. Fundamentals should be clear to answer the questions promptly. If you lack this basic knowledge, then you can’t clear the interview. Rote learning is meant for exams but these interviews require a lot of practical knowledge.

Explore the nature of the interview: Be smart enough to predict the nature of the interview whether the employer is looking for recruitment or are merely capturing good resumes. You are free to ask the interviewers for what type of vacancy they are looking for. Then you can decide about the choice you want to pursue.

Aptitude Tests: Practice makes a man perfect. Shed out your apprehensions regarding the aptitude test. Just keep on practicing to get along with the type of question. Mastering the aptitude test is not an easy task. It takes months of practice to earn a good score.

Get ready for behavioural questions: These type of questions manifest the real you to the interviewer. The questions could be like “Tell us how you handle a difficult situation”, or can you work in a team?” Such questions reveal your personality and nature. It becomes quite easy for the interviewer to judge what kind of person you actually are.

Written & Spoken English: English nowadays has become lingua franca among the people of different cultures. Communication both in terms of orally and verbally decides the way to your career. Hotel Management College in Haryana hones the communication skills of the candidates by organising personality development programs. Work on your English right from the beginning. The persons who are unable to express themselves fail to clear the interview and face a setback.

Wear formal attire: Etiquette forms a core part during the interview phase. Interview is a highly professional interaction. Be dressed in formal attires to get acknowledged. Reinvigorate your energy level before the start of the interview. Be confident and energetic once you are inside the interview room. Leave all your fear and anxieties outside. Face every question with courage and full potential.

Top to Toe Information about Hotel Management

Hotel management courses are offered at many colleges and universities as part of academic programs. Hotel Management College in Haryana 2017 offer courses that leads to professional certificates, undergraduate degrees or graduate degrees in hospitality management. Here are some of the main concepts you’ll encounter while doing hotel management:

  • Management basics
  • Communications
  • Service industry principles
  • Advertising

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Benefits of Studying Hospitality Management:

The programme has a multi-dimensional approach towards its curriculum and features umpteen activities. Regular guest-lectures add for value-added industry recommendations for the curriculum as well as the course structure for the programme. Hotel Management College in Haryana 2017 networks with a large number of hotel groups throughout the country and helps students to get appropriate experience from their industrial visits. International internship is also offered by many renowned institutes which not only dilate the horizon of a child but also inculcate hospitality skills in them.

More about Courses:

Managing Customer Relationships Course: People who take this course learn efficient strategies for managing customer relationships within the hospitality industry. They learn about ways to satisfy customer demand through a change in the culture and goals of an organization. Topics include guest satisfaction, consumer behaviour and expectations, service quality and effective communication.

Food and Beverage Course: This course is all about the challenges faced in food and beverage operations. Students discover types of service, kitchen and dining room structures, staffing, purchasing and inventory. Case studies, guest lecturers and seminars often provide individuals with information on innovative trends and outlooks.

Hospitality Finance and Accounting Course: Here, the individuals develop an understanding of the accounting and financial processes involved in hotel operations. Students learn to read income statements, balance sheets and cash flow statements, as well as to estimate profit and loss ratios.

Technology for the Hospitality Industry Course: Students gain an understanding of the computer systems and software programs frequently used in the hospitality industry. They learn about management information systems. They are made aware of e-commerce, e-marketing and online information which with the help of internet influences business goals.

What are the duties and responsibilities of a Bar Manager?

A bar manager is one who directs, controls and plans the activities of a bar. The duties and responsibilities of a bar manager in hospitality revolve around planning, supervising and allocating the day-to-day operational activities of the bar. Work Scheduling and proper planning is a significant element that contributes towards fostering strong employees.

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Scheduling Waiters According to Changes in Customer Demand

Scheduling waiters as per the demand is an important responsibility of the bar manager. They interact directly with customers. Hotel Management College in Haryana 2017 teaches the ways to adjust and review the shifts of the staff at the upsurge time of the season.

Scheduling Responsibilities for Inventory Control

A bar manager is responsible for ensuring that the record of the bar is well maintained. As a bar manager, one needs to look after the responsibility of the sales of all types of drinks including beers, cocktails, wines, spirits and beverages. When preparing all these arrangements, you must ensure that the bar and store have sufficient number of staff during all shifts.

Rescheduling Tasks to Cover for Absent Employees

Employees take leaves for some or the other reasons such as off-days, sickness, maternity leave, disciplinary suspension and many more factors. The best way to deal with the cases of temporary absenteeism is to reschedule duties in an efficient manner so that the present employees can stand in for the absent employees. Hotel Management College in Haryana 2017 helps students to learn all these ways during their internship. You can use this opportunity to allow subordinate employees to stand in for their seniors and in doing so you would effectively be training, guiding and empowering the junior employees.

Allocating Cleaning Tasks

The bar manager is the person who has the responsibility to ensure that the bar is perfectly cleaned on a regular basis. This is because cleanliness is the essence of bar business. As the bar manager, you are responsible for appointing employees and dividing the tasks between them like who will clean the floors, furniture, wash glasses and other utensils on a daily basis.

6 SKILLS AND CHARACTERISTICS FOR THE HOSPITALITY INDUSTRY

The hospitality industry is a billion dollar industry that entirely depends on the availability of leisure time and income. Hotel Management Colleges in NCR offers a wide range of career options, from cooking, hosting, or running a resort. To be renowned in this industry, one needs certain qualities and skills that employers are searching for and those customers expect. Below are six key skills and characteristics that can put you on the way to being successful in the Hospitality industry.

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Commitment

The main task of the employee is to be committed to ensure customer satisfaction. A feature of commitment from employees is they must be very methodical in their work and realise that any mistake could result in customer dissatisfaction. Doing extra ordinary for a customer may result in repeat business and positive insight of the company.

Interpersonal Skills

To be successful in hospitality, one must have remarkable interpersonal skills. The industry has a direct correlation between those who are successful in the hospitality business and those with brilliant communication skills. This capability involves being able to communicate efficiently both orally and in writing, enabling you to make good connections with clients, guests and other employees.

Problem-solving

Hotel Management Colleges in NCR involves developing creative, innovative and practical solutions which can be developed through identifying and solving problems. Some issues are resolved by planning your personal day-to-day operational activities or identifying and resolving routine customer problems using the prearranged policies and procedures to deliver effective solutions.

Teamwork

Key abilities required for teamwork include working effectively as a team member by taking instructions from others and understanding your own role in servicing the needs of the customer. Supporting other team members to coordinate activities and achieve quality service is an essential tool towards success.

Organised

One has to be organised and multitasking. This sector involves countless number of jobs to be done at the same time. For this, the employee or the manager should have proper plans to complete the tasks on time. Efficiency comes in work when everything is organised in an evenly manner.

Flexibility

Hospitality employees often have odd hours or longer hours than an average desk job. They must be ready to switch if unexpected situations arise. They must be adaptable to multiple positions and tasks. The employee should have larger skill set and this will make you extremely creative.

Read: Ways to Attract More Guests Towards Your Hotel

Careers in Hospitality

Hotel Management College in Delhi is for those who enjoy playing the host. Food service and lodging managers are responsible for making sure guests at restaurants and hotels have a satisfying experience with their meal or their accommodations. Both types of hospitality careers are responsible for managing the daily operations of the establishment including overseeing staff, reviewing budgets and ensuring guests’ comfort and satisfaction. Hospitality jobs typically require at least a high school diploma and extensive on-the-job experience.

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IMPORTANT ASPECTS:

One of the most defining aspects of this industry is that it focuses on customer satisfaction. While this is true of nearly every business, this industry relies entirely on customers’ being happy. This is because these businesses are based on providing luxury services. Very few hospitality businesses provide a basic service that people need, like food or clothing.

Another defining aspect of this industry is its reliance on disposable income and leisure time. For this reason, the majority of these businesses are for tourists or rich patrons. If disposable income decreases due to a slump or recession, then these are often the first businesses to suffer because customers won’t have the extra money to enjoy their services.

DIFFERENT BUSINESSES:

Most people think that hotels alone belong to the hospitality industry, but hotels are only one sector of this industry. Many forms of transportation that cater to tourists are also part of this business world. For example, this niche includes airlines, cruise ships and even fancier trains. Restaurants, general tourism and event planning also belong to this niche. Some of these businesses partially belong to the hospitality industry. For example, a fast food restaurant would be considered convenient. A restaurant that provides fancy food with amazing service would be providing a hospitality service.

Hotel Management College in Delhiprovides an array of rewarding management positions in restaurants, lodging, event planning, theme parks, resort clubs, cruise lines, casinos, and even professional athletics. Some sports teams, for instance, look for individuals with a hospitality management degree to make travel and living arrangements for its athletes. There are plenty of opportunities for advancement in the diverse and dynamic hospitality industry, especially for those with a degree in hospitality management. If you’re upbeat and energetic, have leadership abilities, and enjoy helping others, the global hospitality industry is worth seriously considering.

For more details about Hotel Management

WHAT ARE THE QUALITIES OF A GOOD HOTEL MANAGER?

Being a good hotel manager is not an easy task. Qualities such as an amiable personality, admirable communication skills, and the ability to think are the vital skills to have when a career in hotel management comes to mind. However, these qualities alone are not enough to beat the rat race of this industry. Hotel Management College in Delhi has made it easy for the students to acquire these necessary skills and talents. A good manager is the face of the hospitality industry. Here below some of the essential qualities are mentioned of a good hotel manager:

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1. Be ready to learn innovative things

At managerial level, you are required to handle vivid variety of tasks at the same time. You are also expected to have good problem solving methodologies to aid in identifying problems quickly and effectively. For this, one must possess an attitude willing to learn latest things at any point of time. It is the dire need of the changing face of the industry that you keep learning and that you keep updated with new trends and developments in the industry.

2. Communicating at every level

Hotel managers must be comfortable communicating with different types of clients on many different levels. Every kind of interaction is vital, and should be followed as an opportunity for growth and improved customer service.

3. Being a great listener

A good manager will understand the importance of listening to their staff; in order to understand their requirements and problems. On the other side, a great manager will listen to his colleagues in order to build up their own knowledge too – knowing that however accomplished they are, there is always something to be learned from juniors and other members.

4. Being a great collaborator

Hotel managers need to work together as a team in order to recover existing problems and avoid future ones. This is also a prodigious way to promote team spirit and show your staff that you value them and respect their innovative ideas.

5. Always striving to improve

The people in the hospitality sector have vision, always seeking an enhanced way to do something or a more alluring approach. They have keenness for transformations, nosiness about what’s going in the hospitality world, and the capability to keep side by side of latest trends in hospitality.

6. Get good quality education

There is no shortcut to success in hotel management — but with the right training and internship, you can surely make your position in this industry. Hotel Management College in Delhi helps you to get the type of training/qualification that will offer you the platform to succeed.

WHY TO STUDY HOTEL MANAGEMENT?

Hotel Management College in India enables the students to learn the duties and skills needed to serve in the hotel and hospitality industries through an associate’s or bachelor’s degree program. Studies in these programs allow students to develop an understanding of food service and hotel operations. Students in hotel restaurant management programs will learn about purchasing, event planning and hospitality practices in addition to taking business-oriented courses such as marketing and accounting. These programs may combine classroom lectures with hands-on practice, such as internships. Some of the key points are mentioned below as to why studying hotel management is essential.

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1. The chance to join a rapidly growing industry

With the fall in economy and recession period, hospitality and tourism bear no effect of it and are amongst the fastest growing areas of employment in the world. Some sources estimate that the number of people employed in the industry is augmenting every year. Furthermore, the rewards for talented and determined individuals are high.

2. There is increasingly few skilled staff in the industry

In spite of the massive growth in the Hospitality sector, recent survey from some regions has highlighted the scarcity of proficient staff to fill the vacancies. The sector is expanding so fast that it is creating jobs on a large scale but the hunger of getting skilled staff is still on the lower side. Employers are struggling to find individuals with the indispensable skills and education to work in the sector to fulfil the clients.

3. Opportunities to travel

The exquisiteness of Hospitality is that no matter where you are in the world, the industry has a place. Whether you choose to work in hotels, events, attractions, or anywhere else in the sector, there are always jobs on hand to Hospitality graduates. Not only this, Hotel Management College in India offer a year studying or working abroad, giving individuals a chance to stand alone and see the world.

4. Transferable skills

Many courses in Hospitality are those with a precise focus on management, will sum up the learning of business skills. This knowledge can be used in careers far beyond. Service is more and more important in global markets, so graduates from a highly service-oriented degree are all set to have an instant benefit over the cut throat competition.

5. Combining subjects

The hospitality sector covers multiple subjects in one degree and this will not only make it more interesting to study, but it will also help you to dilate your knowledge and develop new skills. This degree provides the candidates with vivid variety of skills and knowledge.